Helpful Resources

Contact & Support

Docs

Find step-by-step instruction on all aspects of the website builder, including widgets and templates, as well as information on accounts and billing. 

Visit Docs

Video Tutorials

With a library of more than 100 videos, our tutorials are a great way to learn how to use features of the website builder, widgets and more. 

Watch Tutorials

Update Log

Find out about the latest platform updates, theme releases, and new widgets.

View Log

Facebook Community

Looking for a casual and positive outlet for sharing sites and chatting with like-minded people? Join the private Facebook group.

Visit Community

Newsletter

By signing up for our bi-weekly newsletter, you'll receive the latest news, product releases and sales – right in your inbox.

Sign Up Now

Blog

Visit our blog for news, in-depth coverage of new features and design inspiration.

Sign Up Now

Create a support ticket

Get in touch with our support team for help with any technical and account issues, as well as general inquiries. 

Support Hours

Monday to Friday 8:00AM - 5:00PM MST

Most questions are replied to within 24 hours. Reduced support on weekends and holidays.

Frequently Asked Questions

  • Can I share a preview of my site before I publish it?

    Yes! To access your preview URL, click the Information button (“i” in a circle icon) in the top menu, and then copy your Preview Link. You can share this link, which can be pasted into any browser. Visit our Docs page for more info on preview links.

  • I've added someone as a CMS User but it doesn't seem to be working.

    Most trouble with adding CMS users is caused by the user ID that is used. CMS user ID's need to be unique across all sites built on Without Code – this includes sites built by other designers. Use an ID that is specific, like "eric-98214" instead of "eric". See our Docs page for more info on adding CMS users.

  • I’ve republished my site with several changes. Why am I still seeing the old layout and not seeing the changes I’ve made?

    This happens because of the browser cache. Information is stored in your browser to aid in general page load speed of pages you’ve visited in the past. To see the changes you’ve published to your site, you can hard refresh your browser, clear your cache, navigate to the page in private mode, or load the page in a new browser. Visit our Docs page for more info clearing your browser cache.

  • Why won’t my Ecwid Store or embedded HTML item (i.e. any third party embed code) show on my site? It only shows after a page refresh.

    This is caused by a setting called Quick Nav. When enabled, this setting helps speed up the site load time across pages by preloading all the site information upon visit. However, this option can potentially create an issue with HTML embeds or widgets that need to load external sources.


    To turn off Quick Nav: Open the Navigation Design options > Navigate down to All Pages > Select More Design Options on the bottom > Disable Quick Navigation > Republish and retest site.

  • When I use the preview button to preview my site, my site looks different and doesn't function the way I am expecting.

    The Preview button works great for previewing text, images and basic layouts. For more complex layouts, or pages with extensive use of widgets, we recommend using the Preview URL instead the Preview button. To access your preview URL, click the Information button (“i” in a circle icon) in the top menu, and then copy your Preview Link. You can paste this link into any browser. Visit our Docs page for more info on preview links.

  • Why can I not see my pop-up anymore when I refresh my site? It’s set to display every time a user visits the site.

    A popup only appears once per session. A session is about 30 minutes, so refreshing the page over and over won't get the pop-up to reappear. You can use a private mode in your browser (such as Incognito in Chrome) to reliably preview the pop-up. Since private modes do not cache or store cookies, you can trigger the pop-up each time you refresh. Visit our Docs page for more info on pop-ups.

  • I have an SSL certificate, but my site is still showing the HTTP non secure site. Why is this?

    After you generate your SSL certificate, there is one more step required to display HTTPS in the browser. Go to Settings > SSL section > Enable Force HTTPS option. This will ensure that all site visitors will automatically be redirected to the HTTPS version of your site. Visit our Docs page for more info on generating an SSL certificate.

  • My DNS has been set up and my site is loading, but I can’t get my SSL certificate to finish registering without getting an error.

    This issue is typically caused an AAAA record in your site’s DNS settings. AAAA records are not necessary and should be removed in order for the SSL certificate to be completed. Visit our Docs page for more info on SSL certificates.